FAQs

1. How long will it take to receive my order?

Standard shipping typically takes 5-7 business days. Delivery times may vary depending on your location.

2. Do you offer international shipping?

Yes, we offer international shipping. Delivery times and costs vary depending on the destination country.

3. How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the weight of your order.

4. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

5. What if my order arrives damaged or missing?

Please contact us immediately at customercare@addiwears.com with your order number and photos of the damage or details of the missing items. We will assist you in resolving the issue.

1. What is your return policy?

We accept returns within 14 days of receiving your order. Items must be in their original condition, unworn, unwashed, and with all tags attached.

2. How do I return an item?

To initiate a return, please contact our customer care team at customercare@addiwears.com. You will receive further instructions and a return shipping label if applicable.

3. Are there any items that cannot be returned?

For hygiene reasons, we do not accept returns on undergarments, swimwear, or final sale items.

4. Can I exchange an item for a different size or color?

Yes, exchanges are accepted for different sizes or colors of the same item, subject to availability. Please contact us at customercare@yourbrand.com to arrange an exchange.

5. How long does it take to process a return or exchange?

Returns and exchanges are typically processed within 7-10 business days after we receive your returned item.

6. Do you offer free returns?

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. In such cases, we will cover the return shipping costs.

7. What if I received the wrong item?

If you received an incorrect item, please contact us immediately at customercare@addiwears.com. We will arrange for the correct item to be sent to you as quickly as possible.

6. Can I change my shipping address after placing an order?

If your order has not yet been shipped, you can change your shipping address by contacting us at customercare@yourbrand.com. However, once the order is shipped, we cannot change the address.

7. What happens if I am not home to receive my package?

If you are not available to receive your package, the courier may leave a notice with instructions on how to pick it up or schedule a redelivery.

8. Do you offer expedited shipping?

Yes, we offer expedited shipping options at checkout. Additional charges apply, and delivery typically occurs within 1-3 business days.

9. Can I ship to a P.O. Box?

Yes, we can ship to P.O. Boxes. However, some delivery services may require a physical address for certain items.

10. What countries do you ship to?

We ship to most countries worldwide. If you do not see your country listed at checkout, please contact us at customercare@yourbrand.com for assistance.

11. What should I do if my return is rejected?

If your return does not meet our return policy criteria (e.g., items are worn, washed, or not in their original condition), we will notify you via email. The item can be shipped back to you at your expense.

12. How do I return a gift?

If you received a gift and need to return it, please contact us at customercare@yourbrand.com. Provide the order number or the gift giver’s details, and we will assist you with the return process.

13. Will I be refunded for the shipping cost if I return an item?

Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

14. How can I check the status of my return?

You can check the status of your return by contacting our customer care team at customercare@yourbrand.com. Please provide your return tracking number for faster assistance.

15. Can I return items purchased during a sale or promotion?

Items purchased during a sale or promotion can be returned, but only for store credit or exchange, unless otherwise stated in the promotion’s terms and conditions.