FREQUENTLY ASKED QUESTIONS
Absolutely! We take great care to ensure that the products listed on our website are accurately represented with clear and detailed photographs. While we strive to provide you with the most accurate representation of our products, it is important to note that there may be variations in color, texture, or appearance due to lighting, camera settings, or other factors.
However, in the unlikely event that you receive a product that does not match the picture or description on our website, please contact us immediately so we can resolve the issue. We are committed to providing you with the best possible shopping experience and will do everything we can to ensure your satisfaction.
At our clothing store, we aim to deliver your order as quickly and efficiently as possible. In general, you can expect to receive your order within 3 to 7 working days, depending on your location and the shipping method you choose.
Certainly! After making a purchase with us, you should receive an electronic sales receipt via email to the email address you provided at checkout. If you have created an account on our website, you may also be able to view your sales receipt by logging into your account and accessing your order history.
If for some reason you cannot locate your sales receipt, please contact our customer service team and we will be happy to assist you in retrieving a copy. Our team is available to answer any questions or concerns you may have about your purchase and we are committed to providing you with the best possible shopping experience.
Certainly! We understand that sometimes a purchase doesn't work out and you may need to return an item. To initiate a return, please follow these steps:
Check our return policy: Review our return policy to ensure that your item is eligible for return. You can find our return policy on our website or on the packing slip that came with your order.
Contact us: If your item is eligible for return, please contact our customer service team to start the return process. You can contact us by phone, email, or through the contact form on our website.
Pack the item: After contacting us, we will provide you with instructions on how to pack the item for return. Please make sure to pack the item securely and include any accessories or tags that came with it.
Ship the item: Once the item is packed, you can ship it back to us using the carrier of your choice. Please note that you will be responsible for the cost of shipping the item back to us.
Receive your refund: Once we receive the returned item, we will inspect it to ensure that it is in new, unused condition. If everything checks out, we will issue a refund to the original payment method within a few business days.
We want you to be completely satisfied with your purchase and are committed to making the return process as easy as possible. If you have any questions or concerns about returning an item, please don't hesitate to contact our customer service team for assistance.
Yes, our clothing store does offer Cash on Delivery (COD) as a payment option. We understand that not everyone prefers to pay online, and that's why we offer the convenience of COD to our customers. With this payment option, you can pay for your order at the time of delivery, without the need for any upfront payment.
Yes, our clothing store offers a wide variety of products that are available in stitched form. We understand that every body type is unique and that's why we provide the convenience of stitched clothing to our customers. Our expert tailors ensure that each product is stitched to perfection, so you can enjoy the perfect fit that's both comfortable and stylish.